ILM Level 5 - Certificate in Service Improvement

Endorsed by the World renowned Institute of Leadership and Management and delivered by our industry experts. The Certificate of Service Improvement is unique in its combination of Lean and Six Sigma. The qualification is designed with the added in-built flexibility to adapt to meet diverse development needs and with a progression path to further management qualifications.

A unique combination of Lean and Six Sigma
Lean being the systematic elimination of waste from all aspects of an organization and Six Sigma the process to improve quality by identifying and removing the causes of defects and minimizing variability.
Their adoption is accelerating in multiple industry sectors, with the aim of satisfying three primary objectives:

• Increase customer responsiveness
• Reduce resource requirements and costs
• Improve product quality

Individual powerful tools that when combined can deliver sustainable benefits of a World Class level

Measureable payback
The course and ongoing tutoring puts significant emphasis on delivering tangible improvements. The benefits of which can be immediately seen and rapidly payback the investment in time and money.

Introducing the qualification
The ILM Level 5 Certificate in Service Improvement aims to equip learners with the skills to lead a service improvement process at their workplace. The qualification comprises of two mandatory units and covers the preparation, methodologies and implementation of service improvement.

In the first unit learners gain insight into the principles lean production, six sigma, kaizen/continuous improvement and related models. They also look at problem measurement and analysis before moving on to the second mandatory unit where they complete, evaluate and report on a service delivery improvement in their workplace.

Entry requirements
There are no formal entry requirements, but learners must be in a position to meet the assessment demands ideally using their workplace as the basis for assignments.

Guided learning
There is a minimum of 60 guided learning hours which can be undertaken in a variety of ways, including;

• On site tutoring
• Centre tutoring
• Webinar’s
• Distance learning

Assessment

• Work-based service improvement project, plus
• Case study exercises

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